Frequently Asked Questions

Orders & Products

Are your items new or pre-loved?
All pieces at A Mint Revolution are pre-loved, carefully sourced and restored. As such, they may show gentle signs of wear, which we always aim to describe and photograph clearly.  Some pieces still have labels attached to them

Are your items authentic?
We take care to accurately represent all brands and labels as they appear on each garment. Any known label details are included in the product description.

How do I know if an item will fit me?
Sizing can vary between brands and vintage pieces. We provide detailed measurements for each item and recommend comparing these with a similar garment you already own.

What if an item doesn’t have a label?
If a garment has no label, this will be clearly stated. We will provide our best assessment of fabric, sizing, and fit.

Are the colours accurate?
All items are photographed in natural light and carefully edited to reflect true colour as closely as possible. Please note that colours may vary slightly depending on your screen settings.

Do you use AI images?
Some images may be AI-assisted to help show how a piece may look when worn. These are for visual guidance only — please refer to the original garment photos and measurements for accuracy.

Shipping

Do you offer free shipping?
Yes — we offer free shipping across New Zealand.

How long will my order take to arrive?
Orders are dispatched within 1–3 business days. Delivery typically takes 1–4 working days, with an extra day for rural addresses.

Do you ship internationally?
Yes we do - once you have decided on a piece you would like to purchase, please email us your address and we will send you a private link to purchase the piece that includes shipping to your address.  Please allow 6-13 days from dispatch.

Can I combine shipping for multiple items?
Within New Zealand - No.  Currently, each item is shipped individually for free and we do not offer combined shipping.

For International - Please email us.

What if my order is delayed?
While delivery is usually prompt, occasional delays may occur due to courier network pressures. We appreciate your understanding.

Who do I contact about delivery issues?
Once your parcel has been dispatched, delivery enquiries can be directed to NZ Post using your tracking details.

Returns & Refunds

Do you accept returns?
We generally do not accept returns for change of mind or personal preference.

When can I return an item?
Returns are only considered if an item is significantly misdescribed and this was not disclosed in the listing.

How long do I have to request a return?
Please contact us within 3 days of receiving your item.

Who pays for return shipping?
Return shipping is the responsibility of the customer, unless the return is due to a confirmed misdescription.

How do I request a return?
Email us at amintrevolution@gmail.com with your order details and reason for return, and we will guide you through the process.

Care & Preparation

How are items prepared before sale?
Each piece is carefully cleaned, restored, and prepared. This may include washing, stain treatment, steaming, and gentle repairs where needed.

Are items sanitised?
Yes — garments are washed, air dried, and steam sterilised before being listed.

Additional Information

What if my parcel is lost or stolen?
Once an item has been dispatched, it is in the care of the courier. We are not responsible for parcels that are lost or stolen in transit.

What if I entered the wrong address?
Please ensure your shipping details are correct at checkout, as we are not responsible for delivery issues caused by incorrect addresses.

A Final Note

A Mint Revolution is built on thoughtful sourcing, careful preparation, and a love for soft, wearable pieces.

If you have any questions, we are always here to help.